Privacy Policy
Last updated: August 2026
1. Information We Collect
We collect the following information when you use XenonPrint:
- Account information: Name, email address, password (encrypted)
- Order information: Shipping address, phone number, order details
- Payment information: Processed securely by our payment provider. We do not store card details.
- Artwork files: Design files you upload for printing
- Communications: Messages sent through our chat and support system
- Usage data: Pages visited, browser type, IP address
2. How We Use Your Information
- To process and fulfil your orders
- To send order confirmations, proofs and shipping updates
- To respond to your enquiries and support requests
- To improve our products and services
- To send promotional emails (you can unsubscribe at any time)
- To comply with legal obligations
3. How We Store Your Data
- Your data is stored on secure servers with encryption.
- Passwords are hashed using industry-standard bcrypt encryption.
- Artwork files are stored on Cloudinary, a secure cloud storage service.
- We retain your data for as long as your account is active or as needed to provide services.
- You can request deletion of your account and data by contacting us.
4. Sharing Your Information
We do not sell your personal information. We share data only with:
- Payment processors: To securely process payments
- Courier services: Your shipping address to deliver orders
- Cloud services: Cloudinary for file storage, Resend for emails
- Legal authorities: When required by law
5. Cookies
We use essential cookies to maintain your session and shopping cart. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect functionality.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent for marketing emails
- Request a copy of your data in a portable format
To exercise these rights, contact us at info@xenonprint.com
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
8. Security
We implement industry-standard security measures including SSL encryption, secure password hashing and access controls. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
9. Third Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or a notice on our website. Continued use of our services after changes constitutes acceptance.
11. Contact Us
For any privacy concerns or requests, contact us at info@xenonprint.com